Privacy Policy

The data controller within the meaning of the General Data Protection Regulation (GDPR) is:

SFS Express Logistics & Trading GmbH
Palmerstr. 6-8
A-2351 Wiener Neudorf
Austria

Email: dispo@sfs-express.com
Managing Director: Zekeriya Yurteri

The protection of your personal data is important to us. We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Processing follows the principles of Art. 5 GDPR: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

We collect and process personal data only insofar as this is necessary for the fulfilment of contracts or the provision of our services. After contract completion, processing only takes place with your consent.

The processing of personal data is based on the following legal grounds:

- Art. 6(1)(a) GDPR: Consent of the data subject
- Art. 6(1)(b) GDPR: Contract performance or pre-contractual measures
- Art. 6(1)(c) GDPR: Compliance with legal obligations
- Art. 6(1)(f) GDPR: Legitimate interests of the company

Personal data is deleted as soon as the purpose of storage no longer applies. Storage beyond this may occur where required by law. Data is blocked or deleted when a statutory retention period expires, unless further storage is necessary for contract fulfilment.

In the course of our services, we process: shipping and transport information, contact details of senders and recipients, signatures, account data, tax information, and location data. Data is shared with customs and tax authorities in transit and destination countries where legally required. International transfers are carried out on the basis of EU Standard Contractual Clauses.

When visiting our website, the following data is automatically collected: browser type, operating system, internet service provider, IP address, date and time of access, and referring website. This data is stored in log files and is not combined with other personal data. Processing is based on Art. 6(1)(f) GDPR to ensure the operation of the website.

When you use our contact form, the data you enter (name, email address, company, subject, message) is processed for the purpose of handling your enquiry. Processing is based on Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(f) GDPR (legitimate interest in responding to enquiries). Your data is deleted after your enquiry has been processed, unless statutory retention obligations apply.

You have the following rights under the GDPR:

- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to notification (Art. 19 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to withdraw consent
- Right against automated decision-making (Art. 22 GDPR)
- Right to lodge a complaint with the Austrian Data Protection Authority (dsb.gv.at)

Your data is processed by us and by contracted service providers who are bound by the GDPR. No data is sold. Disclosure only takes place on the basis of legal obligations or official orders.

We implement technical and organisational measures in accordance with Art. 32 GDPR to protect your data against loss, alteration, theft, and unauthorised access.

We do not knowingly process personal data of individuals under 16 years of age unless legally required. If such data is collected without parental consent, it will be deleted immediately.

We accept no responsibility for the content or data protection practices of external linked websites. We recommend reviewing the privacy policies of external websites.